Privacy Policy Membet – Your Rights Protected

Membet takes the privacy of every player on our platform seriously. This Privacy Policy clearly explains how Membet collects, uses, stores, and protects your personal data when you use our services at membet.pro.

This Policy is drawn up in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and applies to all users who access the Membet platform from any device — whether a computer, mobile phone, or tablet. By using our platform, you agree to the data collection and usage practices described in this document.

This Policy should be read together with Terms and Conditions Membet forms part of the overall agreement between you and our platform. In the event of any conflict between the two documents, this Privacy Policy shall apply to all matters relating to personal data.

Membet collects your personal data through several means — directly when you register an account, during the KYC process, and automatically through your use of the platform. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for platform operations, legal compliance, and improving the user experience. Membet does not collect sensitive category data such as health information, religious beliefs, or political views.

Personal data collected by Membet is used solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Identity and eligibility verification — verifying that you meet the age and eligibility requirements to use the platform
• Account management — processing your registration, login, account settings, and preferences
• Financial transaction processing — accurately handling deposits, withdrawals, and transaction records
• Legal and regulatory compliance — meeting PDPA, anti-money laundering (AML), and KYC requirements
• Platform security — detecting and preventing fraud, account abuse, and suspicious activity
• Customer support — handling inquiries, complaints, and assistance requests from players
• Platform improvements — analyzing usage patterns to improve the overall user experience
• Important communications — sending notices about your account, transactions, policy changes, and relevant promotions

Membet does not sell players' personal data. However, in certain circumstances, we may need to share data with trusted third parties for platform operational purposes. Such sharing is done only when strictly necessary and with adequate contractual safeguards.

Third parties that may receive your data include:

• Payment service providers — banks, e-wallet providers, and payment processors to handle deposits and withdrawals
• Game providers — companies such as Pragmatic Play, Evolution Gaming, and JILI that provide games within the membet platform
• Identity verification services — trusted third-party KYC providers to process document verification
• Regulatory authority — when required by law, court order, or regulatory authority directive
• Technical infrastructure providers — cloud platforms and technical service providers bound by strict data protection agreements

All third parties we work with are bound by data protection agreements requiring them to use your data only for agreed purposes and to protect it using security measures that meet membet's standards.

Membet uses multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Technical security measures we use:

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Data-at-rest encryption for all player records
• Role-based access control — only staff who genuinely require access to specific data are permitted
• Two-factor authentication (2FA) for internal admin access
• 24/7 security monitoring and intrusion detection systems
• Regular data backups at geographically separate locations

Data retention period: Membet retains personal data for as long as it is needed for the stated purposes, or as required by law. Generally, active account records are kept for the duration of the active account plus 5 years after account termination for legal compliance purposes. Data that is no longer required will be securely deleted.

Membet uses cookies and similar technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance cookies: Helps us understand how players use the platform — which pages are visited most, time spent, and so on — for improvement purposes.
• Functional cookies: Remember your preferences and settings such as language and display preferences to deliver a more personalised experience.

You can control and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the Membet platform.

As a user protected under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by membet:

To exercise any of the above rights, contact the membet support team via live chat or email at [email protected]. We will respond to your request within 14 working days.

Membet strictly does not provide services to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and terminate the relevant account.

The membet platform may contain links or references to third-party websites, including game provider or business partner websites. membet's Privacy Policy does not apply to any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

Membet is not responsible for the privacy practices or content of third-party websites. Accessing any external links is at your own risk.

Membet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to players via:

• Notice on the platform before changes take effect
• Notification email to the registered address
• Update the version date at the top of this document

We encourage you to review this page periodically to stay informed about how Membet protects your privacy. Continued use of the platform after any policy changes is considered acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or Membet's handling of your personal data, please do not hesitate to contact us.

You can contact the Membet privacy team via:

• Live Chat — available 24/7 directly on the membet platform for the fastest response
• Email — send your inquiry to [email protected] (text display only)

We are committed to responding to all privacy-related enquiries within 14 working days from the date of receipt. For more complex issues, additional time may be required and we will notify you accordingly.

This document is in Bahasa Melayu and constitutes the official Membet document. In the event of any inconsistency in translation, the original English version shall prevail. Effective date: 1 January 2026.